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Building Emotional Intelligence

Course Overview

Emotional Intelligence (EQ or EI) can be defined as the ability to understand, manage, and effectively express one’s own feelings, as well as engage and navigate successfully with those of others.  It involves the ability to tap into your emotions and use them to make your life better. Being in touch with your feelings allows you to manage stress levels and communicate effectively with other people, two skills that enhance your life both personally and professionally. Studies have shown that a high emotional quotient correlates with greater career success, stronger leadership potential, better health, greater relationship satisfaction, better social skills, and higher productivity.

This course focuses on the development and application of emotional intelligence rather than theory. Participants practice the skills they learn which are the core of achieving personal awareness, connecting with others, managing stress, effectively dealing with others, becoming more flexible to change, and how to regulate personal emotions.

Participants learn:

  • Why emotional intelligence is such an important skill in today’s workplace
  • How important self-awareness is
  • How to stay flexible (even in difficult situations)
  • How to relate better to others
  • How to improve both personal and social skills
  • How to improve self-control
  • How to improve personal motivation and motivate others

This is an team activity based course where participants practice what they learn before they leave so they are prepared to utilize the skills they learn immediately, with success.

Building Emotional Intelligence Course Overview

Module One – Understanding Emotional Intelligence

 What is EQ and How Does It Impact Your Performance?

What’s in It for You to Improve Your Skills


Module Two – Understanding the Four Emotional Intelligence Skills

Identifying Each of the Four Skills In-Depth

Examples of Each Skill

Understanding When Improvement is Needed


Module Three – Developing Your Action Plan

Reviewing the Results of Your Initial Assessment

Understanding Change and Building New Behaviors

Reviewing the Twenty Competencies

Which are Your Strongest? Which are a Challenge?


Prioritizing the Skills You Need to Improve

Identifying Your First Skill (You’re Not Going to Improve Them All at One Time)

Choosing the Best Strategies That Fit Your Personality

Identifying How You’re Going to Develop or Practice Your Strategies

Being Honest About Your Improvements and Your Set-Backs


Module Four – Choosing Three Strategies to Improve Each Skill

  1. Self-Awareness
  2. Self-Management
  3. Social Awareness
  4. Relationship Management

Activity – Choose one of the four skills above. Then choose three strategies from the list you’re going to implement immediately, to improve that skill.

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Zeigler Learning LLC
15825 Northstone Dr.
Huntersville, NC 28078

Toll Free: 1-800-835-6839

Email: KZeigler@KZTraining.com