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Delegation that Motivates, Develops, and Empowers

Course Focus

Managers learn a delegation process in which employees consistently look to add-value to their work.

  • They Can’t Hit What They Can’t See-Managers learn techniques for the precise communication of work assignments and how to insure 100% understanding about what’s expected from both parties.
  • Above and Beyond-How to delegate work while tapping into the employee’s ability to add-value and produce results that exceed expectations.
  • Remember…It’s Delegation, Not Abdication-Techniques for supporting the employee and guiding the work process without being viewed as micro-managing


  • Foster better delegation and empowerment practices in your organization
  • Provide a greater sense of achievement by empowering your subordinates through developing their skills
  • The four step approach to empowerment
  • Barriers to empowerment
  • Identify the characteristics of peak performing teams
  • Understand what environments produce peak performance
  • Assess your ability to delegate
  • Avoid the common mistakes of delegation
  • Understand the benefits of delegation
  • Delegate to encourage cooperation and trust
  • Delegate to create successful teams
  • Improve your coaching skills
  • Use your subordinates’ time more effectively
  • Increase the level of teamwork among your group
  • Identify types of tasks and responsibilities that should and shouldn’t be delegated
  • Prepare a successful delegation plan
  • The nine steps of effective delegation
  • Choose the right person for the job
  • Overcome resistance
  • Influence and motivate others
  • Practice effective delegation communication skills

Course Outline

Module One

Identify why delegation is such an important leadership skill, what’s in it for participants, what could go wrong, and why leaders don’t do it more.

Module Two

The Nine Step Process for Developing and Empowering:

  1. Identify the correct tasks to delegate that will empower and develop your direct reports.  (Also, what not to delegate and why.)
  2. How to select the correct person to delegate the task to.
  3. Define the project, desired result or outcome, and your expectations.
  4. Establish a specific start and end time.
  5. Agree on a review time and don’t micro-manage.
  6. Make sure he/she has the proper training so he/she will succeed.
  7. Give the necessary authority to get the job done.
  8. Share the spotlight or give feedback that encourages.
  9. Remember, you’re still ultimately responsible.

Module Three

Using the criteria explained above, correctly select a task you’re currently doing yourself and develop a delegation plan using the nine steps above. Share your plan with your teammate then vice-versa. The person listening should be offering suggestions for improvement (if needed.)

Activity: Participants correctly identify a task they’re currently doing themselves (that will develop and empower a direct report) and develop a plan to delegate that task when they return to work.)

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Zeigler Learning LLC
15825 Northstone Dr.
Huntersville, NC 28078

Toll Free: 1-800-835-6839

Email: KZeigler@KZTraining.com