This classroom based, interactive course teaches managers how to facilitate coaching conversations that make employees receptive to any type of feedback and take ownership in acting on what was discussed. It eliminates communication breakdowns, delays in having important discussions, difficult conversations on raises, and assumptions.
Simplifies all the elements of performance coaching down to “shaping performance to get employees to consistently meet performance expectations with minimal supervision.”
Teaches a way to conduct coaching conversations where managers come off “hard on results and soft on people” Makes the outcomes of coaching simple and tangible.
Provides attendees with hands on practice responding to the attitudes, excuses and “stinking thinking” that so many employees use to avoid coming to grips with their performance
Participants break into teams and practice role playing with difficult topics and learn simple techniques they can apply when they go back to work that will give them the confidence to have these difficult discussions that often times have been avoided.
Participants will learn how to:
• Analyze and plan a difficult conversation
• Have a conversation without defensiveness from the beginning
• Listen carefully to what is said, understand it, and the meaning of what is not said
• Stay under control in the face of attacks and accusations
• Use productive problem solving instead of emotion to get results
Participants will become comfortable handling unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt.