Explores why performance management and performance appraisal processes are oftentimes more detrimental than positive and how managers can turn the tide.
- How to reduce the difficulties and inherent conflicts of having to play the roles of appraiser, judge and coach.
- Receptivity and Change-It’s not about what you say….it’s about what they hear. How to build a conversation strategy and use a facilitation style to fosters receptivity to the message.
- Managing difficult conversations without “after shocks”. Managers learn how to present tough, blunt, and difficult messages to employees using techniques that actually enhance versus hinder relationships with employees.
- The Mirror Method-Reviews how managers need to look at their own behaviors…or lack thereof, when evaluating both the favorable and unfavorable aspects of an employee’s performance.