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The Great Leadership Failure

People don’t quit their job, they quit their boss. People don’t quit their job, they quit their boss. Many leaders have been afraid up until this pandemic to allow team member to work from home, n

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The Great Leadership Failure

Eight Ways to Increase Your Work/Life Ba

Work-life balance is a concept that describes the ideal of splitting one’s time and energy between work and the outside work aspects of their life. Achieving work-life balance is a daily challen

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The Ten Most Underrated Skills Today

1. Few would disagree that self-awareness is unrelated to leadership success, but it rarely makes the top 10 list of key leadership competencies. Self-awareness is the starting point for authenticity

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The Ten Most Underrated Skills Today

Getting Things Done Using Influence

In today’s business environment it seems like having influence is becoming more and more important. Without influence it’s difficult to accomplish what you really need to get done. It coul

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Getting Things Done Using Influence

Increasing Your Emotional Intelligence

So the key to emotional intelligence is to develop your awareness of your emotions, then understand them, then how to manage them. Once you master this then you can better recognize and understand oth

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Increasing Your Emotional Intelligence

The Ten Most Underrated Skills Today

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by on April 23, 2018 at 12:00 pm

1. Few would disagree that self-awareness is unrelated to leadership success, but it rarely makes the top 10 list of key leadership competencies. Self-awareness is the starting point for authenticity and integrity. The more self-aware you are, the more successful you will be in understanding, connecting with, and relating to others. This will help you play to your own strengths, and be aware of where you need improvement.

2. Communication. You need to be able to describe what you want to accomplish in a way that’s understood across a variety of media and by all of your employees.

3. Empathy. If you’re unable to connect with others, you’re probably not going to accomplish much as a leader. You need empathy to gain trust, fuel relationships, and understand reactions. Empathy is an awareness of the needs and feelings of others both individually and in groups, and being able to see things from the point of view of others. Understanding what matters most to the other person means asking more questions, listening more, and taking a genuine interest in him or her.

4. Listening. The more you believe in the people around you and incorporate their ideas into your vision, the more they’ll believe in your ideas and incorporate them into their work habits. If you want to build up this kind of relationship with your co-workers and employees, you first have to listen. A good rule of thumb is encouraging them to speak 75% of the time and you, 25%. A key element of increasing listening and observing is “being in the moment.”

5. Credibility. and Trust.  Credible leaders attract enthusiastic and committed followers, and people want to work for them. Credibility is something that you have to earn. You need to be known as someone who does the right things for the right reasons.To get/gain trust, you must listen first. Only when a co-worker trusts you will he or she be open to your influence. You must do what you say you’re going to do.

6. The Ability to Influence. Influence, a key social intelligence skill. Influence is no longer about doing something to someone to get what you want. Real influence is about forging deep connections quickly, stepping into someone’s world authentically, and striving for consistent win/win outcomes.

7. . Organizing. The average person spends over an hour a day looking for emails, notes, “to-dos”, and often his or her list is longer at the end of the day. People look up to a well-organized person who has a simple system for tracking everything he or she needs to get done and details.

8. Writing. In today’s fast-paced and over-whelming environment, being able to get to the point quickly and clearly, with good tone is a very valuable skill (many do not have.) Getting things done means taking less time to write and getting faster responses to your communication. Writing for the reader, by understanding what matters most to your reader will immediately increase your results.

9. The Ability to Cultivate Relationships. Since most work seems to be accomplished in teams today, strong social awareness is key to cultivating the necessary relationships. Start by give more than you take, while still keeping your interests in view Focus on helping others achieve their aspirations, dreams, or goals. Respect where others are coming from, seek to understand rather than be understood. It’s all about developing relationships with others in different departments to get things done.

10. Flexibility and Adaptability. Show your peers and leaders your ability to adapt. Ask yourself, “How can I become more flexible and be able to change more quickly as the rules, priorities, and workload changes?” Work is changing at an ever-increasing pace so those who can adapt to changing circumstances, embrace new ideas, and are resourceful, are in demand.

Getting Things Done Using Influence

by on February 13, 2018 at 11:30 am

In today’s business environment it seems like having influence is becoming more and more important. Without influence it’s difficult to accomplish what you really need to get done. It could be to get more funds for your department to getting help completing a project you’re working on. You could be a Vice President or an Individual Contributor. Here are ten suggestions to improve and increase your influence (especially when you don’t have the authority.)

  1. Make Your Conversations More Positive The more people admire you the more influence you will have. People find positive people more likable and tend to admire those who can be positive even in negative situations. Here are two ways to be perceived as a positive person:
    • Try to find something positive about every negative situation.
    • How could this situation be improved? Instead of being perceived as a complainer, be perceived as a “solution provider.”
  2. Stay in the Moment  We often worry about the future or obsess about the past. This allows fear, worry, and negativity to grow. It’s easier to be positive when you stay in the present. Give the attitude of making the most of every day
  3. Demonstrate Your Knowledge and Expertise Every Chance You Get  This is an important communication skill as actual knowledge. When communicating your knowledge and expertise it’s important how you convey it. Be positive, humble, and confident.
  4. Develop Expertise  The more expertise you have and can demonstrate, the greater your credibility. Choose a single area that is fundamentally important to your role and develop an expert knowledge of that area.
  5. Be Transparent  People trust what they can see. You inspire trust when you talk openly about your intentions, values, and goals.  Self-disclosure, when you reveal information about yourself to others, is an important part of transparency.
  6. Identify What Matters Most to the Person You Want to Influence  If you pay attention, you should be able to hear or see the things that this person values most. Understand the person you are trying to influence’s world and understand how he or she is judged. This is the most important step in influencing.
  7. Assume Everyone is a Potential Ally When you need something from someone who has no formal obligation to cooperate, begin by assessing whether you could form an alliance by discovering where there might be overlapping interests.
  8. Treat Others the Way You Want to Be Treated  Try to be an example to others. Be a positive influence to all around you. Help others without them having to even ask. Offer a helping hand. It is better to give than receive goes a long way in how you are perceived by others. Offer to listen when he/she needs to vent, be a friend. Encourage friends and peers when they are down or have had a bad day.
  9. Become Flexible and Willing to Adapt  Employers actively seek out those who can adapt to changing circumstances and environments, and embrace new ideas, who are enterprising, resourceful and adaptable.
  10. Stay in the Moment  We often worry about the future or obsess about the past. This allows fear, worry, and negativity to grow. It’s easier to be positive when you stay in the present. Give the attitude of making the most of every day.

These Ten Tips are based on our course, Getting Things Done Without Authority Using Influence. http://kztraining.com/getting-great-results-without-authority-using-influence

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Increasing Your Emotional Intelligence

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by on February 6, 2018 at 12:09 pm

So the key to emotional intelligence is to develop your awareness of your emotions, then understand them, then how to manage them. Once you master this then you can better recognize and understand other’s emotions. We can then use this information to better manage ourselves, more effectively handle social situations, and improve the quality of our decisions.

EQ or emotional quotient is defined as a measure of a person’s adequacy in such areas as self-awareness, empathy, and dealing sensitively with other people. It is a factor in almost everything you say and do each day. It is now recognized as the most accurate determinate in performance (work and personal) as well as leadership excellence.

The good news is the EQ can be improved which will ultimately improve your performance and results. It is very difficult to excel in performance without EQ.  There is a high correlation between high EQ and Pay (performance.)

Here are ten ways you can quickly boost your EQ:

  1. Keep a Diary. A great way to get an accurate gauge of yourself is to keep a diary. Start by writing down what happened to you during the day, how it made you feel, and how you dealt with it. This will make you more aware of what you’re doing and will highlight where problems might be coming from.
  2. Analyze Your Decisions Before You Make Them. Before you make a decision, seek clarity. Determine the difference between your emotional responses and well thought out decisions with sound reasoning. By putting emotional and strategic thinking side by side you will slow down and devise a less emotional response to a situation.
  3. Improve Your Listening Skills. Practice by listening to what someone says then ask a question to confirm you understood what they said. Validate
  4. Greet People by His or Her First Name. Greeting someone by name is one of the most basic and effective social awareness strategies you can adopt. You are on a more personal basis. Learn a new person’s name each week and practice it until it’s in your memory.
  5. Resist the temptation to say or do the first thing that pops into your head. Pause when agitated. Self-management is all about managing your emotional reaction to people and events. Perceived as cool in crisis situations.
  6. Get rid of negative talk. Talk positively about yourself.
  7. Improve your empathy be becoming more aware of the needs and feelings of others. Use questions to find out more about other people and what they are feeling, and feedback to clarify that you have correctly understood their feelings.
  8. Work on building a relationship with different types of people (even those you don’t particularly like.) The stronger the bond or connection the easier it is to influence that person or convey your key points.
  9. Do an Honest Self-Evaluation. What are your weaknesses? What areas could you work on to make yourself a better person?
  10. Seek to Discover the Source of an Emotion. Emotions have reasons. In today’s fast-paced environment we often aren’t aware of our emotions or more especially their root causes. Take the time to notice an emotion and then try to discover its root cause. The more you understand your emotional responses the easier it will be to control or manage them.

Try these and let me know what your experience was and if they were helpful. Start today!

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Zeigler Learning LLC
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Huntersville, NC 28078

Toll Free: 1-800-835-6839

Email: KZeigler@KZTraining.com